14-day guarantee, refunds and cancellation

Last updated: Pending: publication date

1. Who charges and who refunds

Vantare is sold through Polar Software, Inc., acting as Merchant of Record: it charges you, issues the receipt, handles VAT and processes refunds to the original payment method. You request refunds from us (or from Polar) and we process them in Polar. This policy adds to Polar's Buyer Terms and does not limit your statutory consumer rights.

2. 14-day guarantee

• Full refund if requested within 14 calendar days after the first charge of your purchase. No reason needed, though it helps us to know.
• Covers only the first purchase: the first Pro charge, monthly or annual (when the free trial ends), and the Launch Edition purchase. It does not cover Pro renewals, monthly or annual.
• Same price and same guarantee whether you buy via the website (.exe) or from the app installed from Microsoft Store. If the Microsoft Store does not allow payment through Polar inside the app, the Store version is downloaded free and links to the purchase on Polar.
• We do not ask you to waive the right of withdrawal on download: the guarantee applies even if you have already used the app.
• Pro free trial (7 days): cancelling during the trial means no charge, so nothing to refund.

3. How to ask

1. Email vantareappsoporte@gmail.com (or Discord) with your purchase email and, if available, the order number.
2. We confirm the same day or within 24 business hours as a target, and issue the refund in Polar.
3. Polar sends you confirmation. The money usually appears within a few days, depending on your bank.

You can also ask Polar directly (support@polar.sh).

4. What happens to the license

• When the refund is issued, the paid license is removed and the account returns to Free. Your layouts and settings stay on your computer.
• Pro: besides the refund, we cancel the subscription so it does not renew. Paid access ends when the refund is issued.
• Launch Edition: the license works offline, so removal applies the next time the app connects. From the refund onwards you are no longer entitled to use paid features.

5. Cancelling a subscription

• Cancel anytime, no minimum term, from Polar's customer portal (link in your receipt; sign in with your email and a code) or by writing to us. VERIFY exact portal path
• You keep access until the end of the paid period and are not charged again.
• Cancelling does not by itself refund the current period. If you are within 14 days of the charge, also ask for the refund.
• Polar emails you before the free trial ends. VERIFY: reminder before annual renewal

6. After 14 days

After the window, started periods are not refunded, except:

• duplicate or mistaken charges, or charges after you cancelled: always refunded;
• if the app does not work as described and we cannot fix it within a reasonable time (legal guarantee of conformity);
• if we change the price without the 1-month notice;
• if you paid and the license never activated and we cannot fix it within 24 h: full refund.

7. Chargebacks

Before opening a chargeback with your bank, write to us: we can almost always fix it first. If a chargeback is opened, the related license is suspended for the duration of the dispute and restored if the dispute is resolved in your favour.